Looking for a career with professional growth in a close-knit, fun atmosphere? Alvine offers the perfect balance of technical and professional growth. We’re big enough to deliver cutting-edge experience; small enough to know your name. We think you are going to like Alvine.

Job Responsibilities:

• Act as the first point of contact for problem reporting and resolution activities related to end-user systems and applications
• Utilize a ticketing system to provide support regarding network, PC, software, peripheral device issues, and maintain documentation
• Set up equipment for employee use, performing proper installation of cables, operating systems, and appropriate software
• Read technical manuals, confer with users, consult with senior IT team members, and conduct computer diagnostics to investigate and resolve problems and provide technical support.
• Develop self-service documentation and procedures, and train users in the proper use of hardware or software
• Ship, receive, and maintain inventory of remote desktops and peripherals
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Assist Systems Administrators in local area network (LAN), wide area network (WAN) installations, maintenance, and print operations, as needed
• Function collaboratively as part of a fast-paced, customer-oriented team

Qualifications:

• Obtained or is in pursuit of a degree in Computer Science, Management Information Systems, or related field, or equivalent experience
• At least 2 years of verifiable basic hands-on experience in a technical support role that includes some desktop PC support responsibilities
• Demonstrated ability to read and understand documents for the computer-related industry  
• Ability to define technical problems, collect data, establish facts, and draw valid and concise conclusions
• Flexible and able to adapt to a rapidly changing environment
• Positive, self-motivated individual who can complete tasks independently
• Strong communication skills, including writing, speaking, and active listening
• Excellent customer service skills, including interpersonal conversation, patience, and empathy
• Organization, time management, and prioritization abilities
• Commitment to a high level of accuracy and the ability to problem-solve and think critically

We Offer:     

• Professional development opportunities, including training and mentoring programs; organization and professional registration; and tuition and technology reimbursement programs
• Medical, dental, vision, and life insurance benefits, as well as supplemental insurance through AFLAC
• Generous 401(k), profit sharing, and discretionary bonuses
• Progressive wellness benefits, including fitness reimbursement and volunteer time off

With five locations across the Midwest, Alvine offers both a solid foundation and room for you to advance your career. Join a team where you can make a difference and strengthen our foundation of excellent engineering, client satisfaction, and leadership.